Case Study: From 2-hour daily comment triage to 25-minute focused review

Problem

The team was manually scanning comments in YouTube Studio and spreadsheets. High-priority questions were missed, and reply consistency dropped during release weeks.

Solution

• * Connected YouTube via onboarding and synced latest 30 days of videos.
• * Used label + sentiment views to isolate complaint and question clusters.
• * Drafted direct replies for both top-level comments and reply threads.
• * Exported weekly summary for product/content planning.

Results

Within two weeks, response latency dropped, repeated audience concerns were documented as backlog items, and moderation queue noise was reduced with clearer spam/risk signals.